Question 1

How long is the turnaround time?

Accepted Answer

“Most standard orders are completed within 3–5 business days. Completion times for complex or bulk orders may be longer, depending on the size and details of the order. Please note that production timelines begin once the final mock-up has been approved.”

Question 2

Is design included?

Accepted Answer

Yes. Each order includes complimentary initial design support.

Question 3

Do you offer shipping and pickup?

Accepted Answer

“Yes, local pickup is available within a 5-mile radius of Baltimore. For addresses outside this radius, orders will be shipped. We offer nationwide shipping through USPS or UPS.”

Question 4

Can I order in bulk for an event or business?

Accepted Answer

“Absolutely. Bulk pricing is available—please specify your needs in the order form under the Additional Information or Special Requests section. If you have any questions, feel free to reach out through our Contact page, and I will follow up with you by email or phone—whichever you prefer.”

Question 5

What are the payment options?

Accepted Answer

Right now we are only accepting payments through Cashapp and Venmo.   Payment links will be provided after proof approval.

Question 6

Sales Tax

Accepted Answer

"Final billing, including sales tax, will be sent once the final mock-up has been approved."

Question 7

Final Mockup

Accepted Answer

“Once a customer approves the final mock-up, it will be marked as Approved. At that time, you will receive an email along with the final invoice, which will include applicable sales tax.”

Question 8

Complimenatry items

Accepted Answer

“Complimentary items offered by WatersbyDesign must be claimed within 30 days of notification. Any unclaimed items after this period will no longer be available.”

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